Dear (username)
Thank you for taking the time to let us know about the issues you had at the Zephyr Mountain Lodge. We apologize for the problem(s) you had and ask that you pass this on to the rental management company or owner you booked the condo through so that they can address your concerns and improve the condo for future guests.  Each condo is individually owned, therefore size, decor, upgrades and views can vary.   The Zephyr Mountain Lodge Homeowners Association takes great pride in the building, and wants it to remain the favorite place to stay for visitors to Winter Park.  
—- The Zephyr Mountain Lodge HOA Board